Refund Policy

Cutria subscriptions are sold through three stores, and each store handles its own payments, receipts and refunds: Apple App Store for purchases made in the iOS app, Google Play for purchases made in the Android app, and Stripe for purchases made on the web. Web purchases are sold by Stripe as the merchant of record on behalf of Plotnikov LLC (5900 Balcones Drive, STE 100, Austin, TX 78731, United States) through Stripe’s Link checkout; your statement shows LINK.COM* CUTRIA. Product support: [email protected].

1. Refund Eligibility

We stand behind the quality of Cutria. If you are not satisfied with a subscription purchase made on the web, contact us within 14 days of the initial transaction and we will refund it in full. Purchases made through the App Store or Google Play are refunded by Apple and Google under their own policies and timelines; we cannot issue those refunds ourselves.

2. How to Request a Refund

Request a refund where you bought the subscription:

• Web (Stripe): email [email protected] from the address on your account, or contact Link support. Refunds are returned to the original payment method, including any sales tax or VAT you paid.
• iOS app (App Store): use Apple’s Report a Problem page.
• Android app (Google Play): use the Google Play refund request.

3. Subscription Cancellations

You can cancel your subscription at any time to prevent future billing, in the same store where you bought it: the Subscriptions section of your Apple ID or Google Play account, or, for web purchases, your Link account or the billing portal linked from your Cutria profile. After cancellation you keep your paid plan until the end of the current billing period. Upgrades and downgrades are prorated by the store; there is no separate refund for the unused part of a period. Prices are shown before taxes on the web; the applicable tax is added at checkout. App Store and Google Play prices already include local taxes.