Account Deletion

You can delete your Cutria account and its data at any time, from inside the app or by writing to us. Deletion is permanent: there is no restore, and support cannot bring the data back. Cutria is operated by Plotnikov LLC, 5900 Balcones Drive, STE 100, Austin, TX 78731, United States.

1. Delete Your Account in the App

• Open Cutria on iOS, Android or the web and go to Profile.
• Scroll to the Danger zone and choose Delete account.
• We email a confirmation code to the address on the account. Enter it to confirm.
• Deletion starts immediately after the code is accepted, and we send a final email when it is done.

2. What Gets Deleted

• Every workspace you own, with its projects, scenes, ideas, to-do lists and every file uploaded to them.
• Your uploaded media in our object storage, including the originals.
• Your profile: name, email address, avatar, registered devices and their push tokens, and all sign-in sessions.
• Your customer record and subscriber attributes in RevenueCat, our subscription provider.

Workspaces owned by someone else are not deleted — you are removed from them, and the content their owner created stays with the owner. Anything you want to keep should be exported before you start: an export produces an XML or FCPXML timeline for DaVinci Resolve, Premiere Pro or Final Cut Pro, and files can be downloaded from the project.

3. Your Subscription Is Not Cancelled Automatically

Deleting the account does not cancel a paid subscription, because the subscription belongs to the store that sold it and we cannot cancel it on your behalf. Cancel it yourself before or after deleting the account, in the store where you bought it:

• iOS (App Store): Settings → your name → Subscriptions, or Apple’s subscription page.
• Android (Google Play): the Subscriptions section of Google Play.
• Web (Stripe): your Link account or the billing portal linked from your Cutria profile — open it before you delete the account.

Cancelling stops the next charge; there is no refund for the remaining part of a period you already paid for. See the Refund Policy.

4. If You Cannot Open the App

Email [email protected] from the address on the account and ask us to delete it. We confirm the request with that address and then delete the account and its data the same way as above. Write from the account address: we will not delete an account on a request we cannot verify.

5. What We Keep Afterwards

After the account is gone we keep only what the law and the stores require of us: payment and tax records held by Apple, Google and Stripe as merchants of record, and server logs that may contain a request address for a short retention period. These records are not linked to a usable account and cannot be used to restore one. For the full picture, see the Privacy Policy.

6. Contact

Questions about deletion or your data: [email protected].
Plotnikov LLC, 5900 Balcones Drive, STE 100, Austin, TX 78731, United States.